TechTime, a premier Atlassian Platinum Partner and Marketplace vendor, excels in delivering unique solutions to enhance your Atlassian experience. Our services and apps, specifically designed for ITSM, PPMO, and Agile practices, focus on automating and streamlining everyday tasks across the Atlassian ecosystem.

Consultancy:

• Initial setup and ongoing support for Atlassian Cloud products for ITSM, PPMO, and Agile practices
• Leadership through our Workshop service, an 8-hour session to gather community needs and develop project plans.
• Setup of automations and workflows for an enhanced user experience.

Migrations (DC/Server to Cloud):

• Server instance assessments and cloud infrastructure planning.
• Coordination with Marketplace vendors for migration pathways.
• Out-of-hours migrations to minimize impact, including detailed RunBook creation and testing.

Training:

• Certified Atlassian Training Partner offering both in-person and virtual courses.
• Customizable private courses using customer's Atlassian instances for lab work.
• Support for attendees in completing Atlassian labs.

Proactive Licence Management:

• Management of Atlassian Cloud licences, avoiding lapses or compliance issues.
• Flexible payment options (USD, AUD, NZD, EUR) through our New Zealand or Australian offices.
• Guidance through renewal cycles, including proactive updates and impact assessments.

Application Support for Atlassian Cloud:

• Local, first-choice support for Atlassian Cloud customers.
• Assistance across all Atlassian applications, including escalation of issues.
• Annual Atlassian Training course for up to 10 users, provided by an Atlassian Certified Instructor (under specific support agreements).
• Comprehensive guidance on Agile, Portfolio Management, Service, and Asset Management.
• Maintenance of workflows, screens, boards, and project configurations.
• Hosting and leading Atlassian User Groups.
• Proactive licence management with monthly payment options and guidance on renewals.

TechTime is dedicated to ensuring optimal use of Atlassian Cloud products, enabling your team to focus on core tasks while we handle the complexities of Atlassian Cloud licensing and support.