Founded in 1997, StrataCom has delivered on over 1,000 ITSM engagements. We understand your issues, and we know how to properly structure the solutions. Engagements begin with an honest assessment of the customers current and desired ITSM maturity level. We then carefully calibrate a right sized plan for implementation. Most customers benefit from a well-designed Phased implementation approach where more complex process/maturity is delivered over time. The StrataCom Road Map to Maturity allows our customers to properly set expectations, and to invest strategically.