Hagrid has tonnes of experience and we bring that to the table each and every day. We’re here to get rid of Bad Service Management and also to give our customers a fair go – we never screw them over or gouge them or let them down….. 

Leveraging a combination of extensive experience, industry leading partners and a pragmatic approach that continually strives towards improving the quality, reducing costs, enhancing function and delivering benefits from services.

To help our customers Hagrid has also developed a service integration platform called Diplomat. Diplomat unlocks the value of high-velocity teams by accelerating the flow of work between fragmented tools and disparate groups and disconnected teams/suppliers. In doing so Diplomat enables new connected ways of working better together to deliver proven faster time-to-value , accelerated ways to respond to demand, requests and issues while also delivering exceptional service experiences at scale.

Delivering great customer experiences and in doing so gaining customer loyalty is super important to us. Hagrid celebrating our 21st birthday in 2023 and we’re very proud that many of our customers have been loyal for that entire journey.