Netdots has over 25 years of integration experience, always pushing the edge of technology. Today, our primary focus is building autonomous AI help desks, customer service and support based on Atlassian Jira Cloud. We create new environments for companies who do not have a support infrastructure or help existing companies migrate their infrastructure to the cloud.

Our solution is in the forefront of autonomous AI disruption. Netdots AI allows customers to work directly with engineers, software developers without a Tier 1 help desk in the middle. Netdots AI responds in seconds to issues that would take standard help desks minutes or hours to generate. This 24x7x365 support provides a huge efficiency to any business and permits the core team to focus on more business critical functions. A knowledge base is not required; however, if you already have documentation, we can incorporate it. Optionally, Netdots can add Tier 2 functionality such as restarting servers, adding DNS records, launching a container, basically anything that has an API or other way to make an automated call.

Netdots AI also escalates based on EQ sentiment. These escalations can go to standard communications platforms such as Slack, Skype, SMS, email, etc. and have escalation rules can be set by each customer on a global or per project basis.

Netdots helps transform any size business with the power of autonomous AI and Atlassian.