Hagrid has tonnes of experience and we bring that to the table each and every day. We’re here to get rid of Bad Service Management and also to give our customers a fair go – we never screw them over or gouge them or let them down….. Leveraging a combination of extensive experience, industry leading partners and a pragmatic approach that continually strives towards improving the quality, reducing costs, enhancing function and delivering benefits from services. To help our customers Hagrid has also developed a service integration platform called Diplomat. Diplomat unlocks the value of high-velocity teams by accelerating the flow of work between fragmented tools and disparate groups and disconnected teams/suppliers. In doing so Diplomat enables new connected ways of working better together to deliver proven faster time-to-value , accelerated ways to respond to demand, requests and issues while also delivering exceptional service experiences at scale. Delivering great customer experiences and in doing so gaining customer loyalty is super important to us. Hagrid celebrating our 21st birthday in 2023 and we’re very proud that many of our customers have been loyal for that entire journey.

PCI is now a BigBear.ai company. Visit bigbear.ai to learn more about our exciting new platform specializing in decision dominance. PCI is a high-end technology and management consulting firm that provides services to our clients in the areas of Cloud Computing & Engineering; Integration, Test, and IV&V; Business Intelligence and Data Visualization, and Strategic Mission and Management Consulting. We?re proud of our reputation for performance, commitment, and integrity; operating as trusted advisors for our Nation?s most complex and critical defense and intelligence challenges.

With over 20 years of experience and more than 100 clients, we have created the most flexible and efficient model of cooperation. We hire only the top IT specialists with an innovative and clever approach to build IT solutions and focus on the real needs of our clients. We built Competence Centers, which are the best solution for companies looking for something more than IT outsourcing and software development services. Our original concept lets us deliver skilled experts in the majority of technologies - also very unique ones - in the fastest and the most effective way. We connect top specialists with the top companies and work in various models - managed services or staff augmentation. Besides our services, we also believe that IT solutions should not only be innovative and perfectly suit business needs but also have a positive impact on the environment.

FPT Software is part of FPT Corporation (FPT - HoSE) - the global leading technology and IT services group headquartered in Vietnam with nearly US$2 billion in revenue and 32,000 employees. Qualified with CMMI Level 5 & ISO 27001:2013, ASPICE LEVEL 3, FPT Software delivers world-class services in Smart factory, Digital platform, RPA, AI, IoT, Enterprise Mobilization, Cloud, AR/VR, Embedded System, Managed service, Testing, Platform modernization, Business Applications, Application Service, BPO and more services globally from delivery centers across the United States, Japan, Europe, Australia, Vietnam and the Asia Pacific. Reference: https://www.fpt-software.com/about-fpt-software/

Singularity Tech is a technology professional services business focusing on the development of API, Microservices and DevOps capabilities. Leaning on extensive experience with emerging technologies, we accelerate our Clients' ability to modernize and adopt new development techniques. From our home-based on the East Coast of Australia, Our Team has worked with some of the largest Government agencies and ASX100 listed Companies to solve some of their most complex challenges. Our in-house Digital Transformation Experts successfully delivered amazing outcomes in digital thinking, business validation, strategy, architecture data, and engineering capability projects over the past 5 years.

?IWConnect is a global, multi-disciplinary, integration consultancy company focused on strategy, data management, analytics, infrastructure, and growth-enablement, and providing digitally optimized technology solutions.

Somos la empresa líder a nivel mundial en Gestión de Servicios de TI, con más de 40 años de experiencia global y más de 17 años en Latinoamérica. Durante este tiempo, hemos adoptado, adaptado e integrado las mejores prácticas al contexto cultural de la región, asegurando su aplicabilidad y efectividad. Con más de 500,000 personas certificadas y más de 1,000 proyectos exitosos, hemos ayudado a organizaciones a mejorar su agilidad y eficiencia a través de la transformación digital y cultural de sus modelos de negocio y operativos. Para lograrlo, hemos desarrollado un modelo de capacitación y una metodología de consultoría basados en la integración de marcos de referencia, estándares, mejores prácticas y métodos ágiles, traduciendo el conocimiento en resultados clave para la operación. Nuestro enfoque no solo genera valor, sino que contribuye de manera sistemática y consistente al logro de los objetivos del negocio. Hemos desarrollado un enfoque innovador llamado "Integrated IT Business Management", diseñado para que las áreas de TI respondan de manera efectiva a las demandas organizacionales. Este modelo permite adoptar, adaptar e integrar las mejores prácticas según las necesidades específicas de cada organización. Como parte de nuestro compromiso con la innovación y la eficiencia operativa, estamos impulsando la Automatización de la Agilidad con Atlassian, permitiendo a las organizaciones optimizar la gestión del trabajo y la entrega de valor a través de herramientas como Jira, Confluence y Jira Service Management. A través de esta iniciativa, ayudamos a las empresas a alinear la estrategia, mejorar la colaboración y acelerar la implementación de prácticas ágiles y de ITSM con automatización avanzada, asegurando mayor visibilidad, control y adaptabilidad en sus operaciones de TI. Los resultados de nuestros servicios garantizan a las organizaciones una mayor efectividad, agilidad y velocidad para aprovechar tecnologías emergentes en sus modelos de negocio, asegurando su competitividad, diferenciación y sostenibilidad en el mercado.

Expert consulting and support for Atlassian tools and more. We are a boutique group of ardent nerds ready to assist you in your journey.

Silver level solution partner focusing on Jira Service Management

The Swiss software company Adnovum offers its clients comprehensive support in the fast and secure digitalization of business processes from consulting and design to the implementation and operation. Adnovum?s core competencies also include identity and access management and security solutions. Our focus is on companies and organizations who want to differentiate themselves through innovative digitalization solutions, among them banks, insurance companies, and the public sector. Adnovum was founded in 1988. Today, over 650 employees work at our headquarters in Zurich and at our offices in Bern, Lausanne, Budapest, Lisbon, Ho Chi Minh City, and Singapore.

Somos especialistas em práticas DevOps e ITSM, a iDev conta com as soluções Atlassian para priorizar tecnologias e ferramentas flexíveis que possam ser utilizadas para iniciar o trabalho a partir do ponto em que o cliente está. Atuando com visão sistêmica, abordamos o negócio e não apenas a TI, para que as mudanças sejam organizacionais e culturais ao longo do trajeto, com a menor perda de produtividade possível devido as mudanças implementadas.