We do Service Management.  Flight Crew Consulting is an Atlassian Solutions Partner dedicated to Jira Service Management and Atlassian’s Teamwork Collection.  Founded by Enterprise Service Management veterans, Flight Crew was built on a clear set of principles: bring real expertise, apply sound service management practices and always act in the best interest of the customer.

We help organizations modernize service delivery from replacing shared inboxes to migrating from legacy service management platforms, including ServiceNow, to Jira Service Management.  Our team goes beyond simply executing requests, partnering with customers to ensure service management solutions are designed to improve operations, increase value and scale effectively over time.

Flight Crew works with teams, departments and enterprises to align tools, people, and processes so organizations can deliver high‑velocity service and better employee and customer experiences.  Our consultants apply a process‑first, outcomes‑focused approach, using deep domain expertise across service management and Atlassian technology to guide decisions, challenge assumptions and implement solutions that work in the real world.

We don’t just configure tools, we help organizations do what’s right for their operations today and what’s best for their future.