Boston SoftDesign, Inc.
Boston SoftDesign (BSD) is an Atlassian Silver Solution Partner based in Newton, MA, serving companies across the US since 1999. We implement, migrate, integrate and administer Jira, Jira Service Management and Confluence, and we support them 24/7 after go-live. Atlassian services • Data Center to Cloud migration: environment assessment, migration planning, test migrations, cutover and post-migration stabilization, ahead of Data Center end of life in March 2029. • Jira Service Management: IT and business service desks, request types, SLAs, queues and approvals, with incident, problem and change management aligned with ITIL 4. • Jira administration as a managed service: workflows, schemes, permissions, automation rules, dashboards, upgrades and instance cleanup, delivered by US-based Atlassian administrators. • Integrations: REST APIs, webhooks and integration platforms connecting Jira with your ERP, CRM, HR, ITSM and DevOps tools, plus Marketplace app setup and support (ScriptRunner, Tempo, eazyBI and others). • Rovo and AI on Atlassian Cloud: Rovo setup, custom Rovo agents and AI-powered automation in Jira and Confluence, with permissions and governance in place from day one. • Admin and end-user training. Signature solution: AP invoice automation on Jira We built an AI-powered accounts payable solution that uses Jira as the work hub for the finance team. AI identifies incoming invoices, matches vendors and validates purchase orders against the ERP, then creates bills automatically. Jira runs the exception queues, delegation-of-authority approvals, escalations, role-based dashboards and a complete audit trail. It is in production at a US omnichannel retailer processing more than 1,000 invoices a month with one AP analyst, and it shows how Jira can run business processes well beyond IT. How we work • 24/7 support desk and managed services, the same model we run today for enterprise infrastructure and business applications • Fixed-fee or time-and-materials engagements, delivered in phases with measurable results at each stage • A free environment review to start: tell us what you run today, and we will come back with a clear plan for administration, migration or support Contact us through this page and we will reply within one business day.