À propos Zen Networks accompagne les organisations dans la modernisation de leurs processus IT. nous sommes spécialisés dans la création de centres de services performants, adaptés aux exigences des grandes entreprises, du secteur public et des environnements critiques. Nous intervenons sur l’ensemble du cycle de transformation ITSM : • Déploiement complet de Jira, Jira Service Management, Confluence et autres outils de la suite Atlassian. • Design et optimisation de portails orientés expérience utilisateur, • Modélisation de workflows complexes métiers et IT, • Construction de catalogues de services avancés, • Mise en place de CMDB / Asset Management, • Automatisation des processus (SLA, escalades, approbations), • Intégrations profondes (IAM, supervision, monitoring, cloud, DevOps), • Tableaux de bord & reporting orientés gouvernance, • Support managé & amélioration continue pour garantir performance et adoption. Expertise ITSM / ESM Grâce à une forte expérience dans les environnements à grande échelle, Zen Networks aide ses clients à : • Réduire les délais de traitement et améliorer les SLA, • Structurer un Service Desk fiable, • Automatiser les activités répétitives pour réduire les risques, • Faciliter la collaboration entre les équipes IT, métiers et support client, • Professionnaliser les opérations via des pratiques ITIL/ITSM modernes, • Renforcer la qualité du service grâce à un pilotage basé données (KPIs, tableaux de bord). Nous maîtrisons particulièrement : • ITSM pour les équipes IT • ESM pour les équipes métiers (RH, Finance, Achats, Facilities, Projets…) • Customer Service Management (CSM) pour les équipes support client externes Services Atlassian proposés • Implémentation et configuration JSM/CSM • Migration Cloud de projets, instances et workflows complexes • Gouvernance & standardisation Atlassian • Support managé (L1–L2) et supervision continue • Automation & intégrations avancées (DevOps, Cloud, IAM, Monitoring…) • Confluence : bases de connaissances & documentation structurée • Jira Software : alignement ITSM–DevOps pour accélérer la résolution Notre valeur ajoutée pour les entreprises • Une expertise solide sur Jira Service Management / Customer Service Management, cœur de notre activité Atlassian. • Une capacité à mener des projets ITSM complets, de la conception à l’exploitation. • Une forte expérience dans les environnements multi-équipes, multisites et multiservices. • Une approche orientée résultats, adoption et performance opérationnelle.

Established in 1997, SYSTEX Corporation (TWSE code: 6214) is a leading Taiwan-based IT service provider with approximately 4,500 employees, ranked among the top 100 in Taiwan service industries. SYSTEX has rendered professional IT services for over 40,000 enterprise and government clients, covering Taiwan, Hong Kong, China, Asia, Europe, and the United States. Distributing more than 70 products and solutions, SYSTEX is the prime partner of many international software companies. SYSTEX reported consolidated revenue of USD 1.12 Billion in 2023. A Data Software Company Positioned as “a Data Software Company”, SYSTEX develops 5A (AP, APP, API, Appliance, Algorithm) cross-industry software capabilities and 4C (Cloud Migration, Application, Management & Security) services as the core competence. Meanwhile, SYSTEX collaborates with ecosystem partners to assist clients in building their data service and business model under multi-hybrid cloud architecture. In addition, SYSTEX is focusing on accelerating digital transformation for enterprise clients to create their exponential growth curve. D-U-N-S number：657230454

Simon Software offers consulting services, thanks to the certifications acquired, on the most popular Atlassian products such as Jira Software, Jira Service Management, jira Core, Crowd, Bitbucket and Confluence. We mainly address small businesses that intend to start the process of computerization. It also offers customized on-site and remote training sessions for users and system administrators who want to learn how to properly use Atlassian, On Premise and in Cloud services. Our aim is to guide the customer towards the transition to computerization of project planning and control systems, activation of ticketing portals and optimization of team work thanks to the Agile methodology using the tools made available to Atlassian to facilitate the team work for teams that are increasingly connected remotely.

Decisive gives customers certainty on their journey to digital transformation. We do that by designing, building, and maintaining enterprise IT infrastructure and hybrid cloud, as well as managing and protecting data. We engage with customers through our hands-on approach, providing guidance and highly personalized service. Solutions-driven, we partner with the world?s leading providers of standards-based hardware, software, networking, security, and cloud products with one aim: to optimize processes and improve outcomes for medium and large enterprise. Our infrastructure and cloud specialists understand real-world business challenges and how to address those challenges with purpose-built solutions.

"Make Atlassian work for you, not the other way around. Deliver faster. Get real visibility. Remove chaos." Stop guessing what Atlassian could do; see the exact steps, costs and ROI on one clear roadmap you can hand to the board. Choose the right Atlassian Implementation Partner. Work with Atlassian Architects who speak business and systems. Get a system of work that makes your team unstoppable. Know the plan, cost, and risks before you choose an Atlassian Solution Partner A best in class Atlassian platform that makes work flow and visibility effortless We design, build, and improve your Atlassian setup. You get speed, clarity, and control. Nexus is an Atlassian Solution Partner listed in the Atlassian Partner Directory. We design, implement, and improve Jira, Confluence, and Bitbucket for growing teams, covering Jira administration, Atlassian training, and ongoing Atlassian support. We run cloud migration and consolidation programs, set up Jira Service Management with clear pricing guidance, and optimise Jira pricing and licensing so you get the right plan at the right cost. You get senior architects, a clean setup your team can trust, and reporting that leadership understands. We handle managed administration across Jira, Confluence, and Bitbucket, deliver integrations and dashboards, and offer one-on-one demos to accelerate adoption. Fixed scope options are available, with transparent pricing and case studies on request. • Free Atlassian implementation roadmap • Atlassian/Jira design, implementation, and administration • Atlassian migration, consolidation, and support • Jira Service Management setup and pricing guidance • Jira pricing and licensing optimisation • Confluence, Jira, and Bitbucket support • One on one demos Jira & Atlassian training and demos • Jira, Confluence, and Atlassian licenses, pricing, and billing • Jira, Confluence, support and administration as a service • Atlassian Integrations and reporting There is no other choice for the right implementation. • Phone: 0402 355 415 • Email: yousif@usenexus.com.au • Calendar: https://calendly.com/usenexus

MAP IT offers business software solutions, software development and IT consultancy to solve the problems your business encounters. MAP IT offers various consultancy services. These range from kick starting a specific initiative to addressing specific business problems. Our consultancy services are ideal for enterprise architecture design, software selection, business and engineering analysis, development and testing supervision, and migration strategy and design. MAP IT also offers fixed-price project solutions for application development allowing our customers to focus on what is important – their real business priorities. MAP IT also offers a cloud-based software suite MAP.SUITE which provides our customers with a simple, easy to use suite of products designed to enhance productivity. These products are completely modular and as such the suite can be purchased with any number of the products activated. MAP.SUITE can be hosted on your own servers or is available on the cloud. MAP IT is a partner of global software solution providers SAP, Atlassian, Factorial and ELO Digital Office. Our team is certified to implement and support enterprise applications from ERP and ECM systems to HR systems to Business Intelligence platforms.

Computerra Hard- und Software GmbH – Your Reliable Atlassian Partner for Successful IT Solutions Computerra is a leading IT consulting firm based in Germany, specializing in delivering tailored Atlassian solutions for businesses of all sizes. As an authorized Atlassian Partner, we help our clients optimize their business processes through the effective use of Atlassian products like Jira, Confluence, Bitbucket, and more. Our Expertise With an experienced team of certified Atlassian experts, we offer comprehensive services ranging from consulting and implementation to custom configuration of Atlassian tools. We understand the challenges of modern businesses and provide solutions that foster collaboration, increase productivity, and enhance project management processes. Our Services • Consulting and Planning: We analyze your business requirements and develop a customized strategy for integrating Atlassian products into your IT infrastructure. • Implementation and Configuration: Our experts ensure a seamless deployment of Atlassian tools, tailored to your specific needs. • Migration and Integration: We assist you in migrating data and integrating Atlassian products with existing systems. • Training and Support: We offer comprehensive training for your team and ongoing support to maximize the value of your Atlassian investment. Why Choose Computerra? • Experience and Competence: Over 30 years of experience in IT consulting with deep knowledge of the Atlassian product suite. • Customer-Centric Approach: We prioritize close collaboration with our clients to deliver solutions precisely tailored to their needs. • Reliability: As a trusted partner, we are committed to exceeding our clients' expectations. Successful Projects We have successfully completed numerous projects for clients across various industries, including finance, healthcare, and technology. Our customized solutions have helped these organizations streamline processes and achieve their goals more efficiently. Get in Touch Discover how Computerra can empower your business with powerful Atlassian tools. Visit our website at https://computerra.de or contact us directly for a no-obligation consultation.

A Easysecrets é uma consultoria especializada em serviços de alta qualidade. Com uma cultura e equipe orientadas a pessoas e uma postura pró-cliente, nosso objetivo é proporcionar implementações que possibilitam o cliente a alcançar seus objetivos mais agressivos extraindo o máximo de suas ferramentas. Nossa abordagem: Sempre focamos em entender a dor de nossos clientes antes de oferecer uma solução, nos destacamos pelo atendimento humanizado e assertivo. Nossas especialidades • Transformação Ágil: Sabemos que a aplicação dos conceitos de agilidade não é uma tarefa trivial e que envolve não só a aplicação das práticas certas quando uma mudança na cultura da equipe. Contamos com profissionais experientes nesse tipo de implementação. • Gestão de Testes: Tão importante quanto ter boas ferramentas é implementar a cultura correta e melhores práticas nos processos das sua equipe. • Integrações e desenvolvimento: Temos especialistas provedores de soluções avançadas utilizando APIs, Automações, Scripts e conectores do Marketplace. • ITSM: Gestão de Mudanças, Gestão de Incidentes, Gestão de Problemas, entre outros, fazem parte do nosso dia a dia. Como trabalhamos com suporte, nós mesmos sentimos na pele a importância de ter esses processos bem estruturados. Nossos principais serviços • Suporte Premium: O modelo de contratação mais competitivo do mercado: o cliente só paga quando acionar o suporte. Nosso escopo contempla todos os tipos de serviço, incluindo consultoria, treinamentos, implementações, integrações e desenvolvimento de apps personalizados. • Treinamentos: Oferecemos treinamentos com dinâmica prática nas ferramentas da Atlassian e dos principais apps do marketplace. Também oferecemos treinamentos customizados para necessidades mais específicas. • Desenvolvimento de Apps: Algumas demandas podem ser complexas a ponto de não ter solução nativa ou até mesmo no marketplace da Atlassian. Nesses casso, nosso time consegue chegar mais longe desenvolvendo aplicativos 100% customizados para a necessidade do cliente. Nossos parceiros Nós somos parceiros dos principais fornecedores de app do marketplace. Isso nos possibilita ter acesso direto com o fornecedor em situações críticas. • Tempo Software - Timesheets, Structure, Planner, Cost Tracker, entre outros; • Xblend - Xray, Xray Enterprise e Xporter; • Appfire - BigPicture, JMWE, Comala, JSU, entre outros; • EazyBI - EazyBI for Jira e EazyBI for Confluence • Exalate - Exalate, ServiceNow Connector for Jira, entre outros;

Prodeo Innovation Centro America, es una empresa con presencia en Centro America, con oficinas en Costa Rica, Guatemala, El Salvador, somos agentes de transformacionales y proveemos soluciones de transformación, automatización de clase mundial. Apoyar en la transformación digital, ofreciendo soluciones innovadoras de tecnología de última generación que agregue valor y que permita eficiencia y rentabilidad para nuestros clientes Ser la empresa líder en el mercado que operamos, facilitando la adopción y el uso de tecnologías innovadoras, adaptándonos proactivamente a la evolución del mercado y necesidades de nuestros clientes.

Somos un equipo que lleva un largo camino recorrido de aprendizaje y que encuentra gran satisfacción en compartirlo y aplicarlo en búsqueda de la entrega de valor y la mejora continua. Creemos fuertemente en lo que enseñamos ya que lo ponemos en práctica todos los días. Entendemos que cada organización es un mundo y por ello trabajamos codo a codo con nuestros clientes. Dedicamos mucho tiempo en entender las necesidades reales de cada uno de ellos. Nos involucramos, porque es lo que nos apasiona y porque consideramos que el verdadero cambio se produce desde adentro. Somos Zripi

Wavestone: Your Trusted Consulting Partner for Driving Transformative Business Value in a Dynamic World. In a changing global landscape, Wavestone provides strategic consulting services to help businesses thrive. We guide global clients through complex transformations, leveraging the power of technology, digitalization, and generative AI to build resilience and agility. We understand the challenges of an intensely competitive market and are dedicated to empowering your organization to achieve sustainable growth. Introducing Wavestone's Enhanced Atlassian Expertise: Empowering Collaboration and Project Management. We are excited to announce the expansion of our service offerings to include a comprehensive suite of Atlassian products. This partnership reinforces our commitment to empowering businesses with cutting-edge tools and tailored solutions. Atlassian, renowned for its powerful collaboration, agile work, and efficient project management capabilities, aligns perfectly with the needs of dynamic organizations seeking to optimize their operations. Why Wavestone is the Perfect Atlassian Solution Partner for Your Business: • Integrated Strategic & Technical Consulting: We combine deep industry knowledge and strategic insights with Atlassian technical proficiency, ensuring a holistic approach to your transformation. • Bespoke Atlassian Implementations: We tailor Jira, Confluence, and Trello to your specific business requirements, creating customized solutions that drive efficiency and productivity. • Comprehensive Change Management and User Adoption: We provide thorough change management strategies to ensure seamless user adoption and maximize the return on your Atlassian investment. • Scalable and Adaptable Solutions for Long-Term Growth: We design solutions that are scalable and adaptable, ensuring your Atlassian ecosystem evolves with your business and supports your long-term growth objectives. Wavestone, in partnership with Atlassian, empowers your organization to achieve greater efficiency, agility, and innovation, driving sustainable success in today's dynamic market.