Welcome to where exceptional IT service management begins! When it comes to Atlassian’s Jira Service Management (JSM), we know that simply deploying the tool isn’t enough. To truly transform service experiences, you need a partner who lives and breathes service management. With over 13 years of hands-on experience in enterprise service management, our team is fully equipped to design, implement, and optimise solutions that go beyond Jira Service Management’s standard capabilities. We are service management specialists with a single-minded dedication to making JSM work harder for you, supporting every stage of your ITSM and ESM journey. Our consultants are all JSM-accredited, ITIL-certified, and each brings years of expertise and multiple implementations under their belt. Unlike generalist partners who cover the full suite but lack depth in service management, our team lives and breathes ITSM and ESM. From robust implementations to continuous support and enablement, our solutions are crafted to transform your service experience from end to end. And while we are firmly rooted in JSM, our experience extends across other Atlassian products as well. This means we can integrate and optimise your entire Atlassian environment to create a unified system that improves collaboration, boosts operational efficiency, and supports business growth across departments like HR, Facilities, and Security. But don’t just take our word for it. We are happy to connect you with our customers so you can hear first hand how our solutions and 'can-do' approach have redefined their service delivery experiences. A proudly kiwi-owned and operated business, we combine local knowledge with global expertise - making us the IT service management partner of choice. • Specialised JSM, Asset Data Manager (ADM), and Enterprise Service Management (ESM) Solutions: Tailored design and delivery for Jira Service Management, asset management, and other enterprise service management modules to streamline operations and enhance IT and business service capabilities. • Optimised Workflows and Efficiency: Leveraging JSM’s flexibility to improve workflows, asset management, and overall operational performance. • Agile and Collaborative Delivery Methodology: Focused on collaboration, agility, and knowledge transfer to ensure seamless integration and sustainable solutions. • Long-Term Scalability: Ensuring that solutions are built to scale with your organisation’s growth and evolving needs. Let’s get started!

When you work with Fringe, you get a dedicated senior consultant who owns your account and knows your environment inside and out - with a full senior team behind them when your project needs a specialist or a faster turnaround. One relationship. One person who knows your history. And the right expertise, ready when you need it. Our clients tell us their own colleagues forget we're outside consultants. That's not an accident. That's how we work. What sets us apart: • Founded by a 45-year IT veteran who built Fringe specifically to help organizations get the most out of their technology investments • 16 years as a certified Atlassian Solution Partner, with 20+ years of hands-on Atlassian expertise • Senior team averaging 15-20+ years of individual experience • 100% cloud migration success rate • Helped one client save $47,000 on their Atlassian renewal - proactively, before they even asked A few of the ways we help - and there is much more at fringe-tech.com • Jira and Confluence implementation, optimization, and administration • Service Collection (aka Jira Service Management) full ITSM & CSM design/implementation • Assistance with Atlassian Guard configuration, security/compliance configuration • Custom scripting, automation, and development • Agile methodology, Scrum coaching, teamwork building • License management, monitoring, and renewal services - we keep a close eye on your Atlassian spend and look for savings opportunities you might not know are there • Tool ecosystem guidance - we help your teams understand how Atlassian works alongside your other enterprise tools, so everyone knows where things live and nothing falls through the cracks Phoenix, AZ - serving clients nationwide. SBA certified woman-owned small business. Visit fringe-tech.com or call 480-794-0220 to start a conversation We don't just configure tools. We uncover what your team actually needs, build the right solution, and show them possibilities they hadn't even considered yet. That's just how we work. This is why we love what we do.

Daysha DevOps, an authorised Atlassian Gold Partner, is dedicated to providing top-tier DevOps solutions for the UK and Irish markets. We specialize in offering comprehensive expertise in solutions, licensing, and training for the full range of Atlassian products. Our support packages, available on an hourly basis, are designed to help teams fully leverage Atlassian tools. Recognizing that these tools require significant administrative effort, we address common challenges faced by Atlassian JIRA customers, such as limited time, training, or resources for essential maintenance tasks. At Daysha DevOps, we aim to simplify the integration of Atlassian tools and AI into your Software Development Lifecycle and upskill your team. We provide flexible support options, including on-site assistance or remote support, to seamlessly augment your team’s capabilities.

Digilac experience in large Jira, Confluence, Jira IT Service Management Data Center installation and cloud instances, administration and wide deployments (from kick start to 10,000 users) will be your ideal partner to implement Atlassian products in your organization, not matter your size. Digilac can assist you with complex Server or Data Center assessments and migration to cloud. With customers in aerospace, machine manufacturing, electronics, software, luxury brands, consumer retail, insurances and government non-government organizations, Digilac extensive experience is at your service for the most challenging projects. We speak English, French, German, Italian, Spanish, Portuguese. You can contact us for at info@digilac.ch so we can organize a call to understand your needs.

ReleaseTEAM: DevOps Tool Specialists ReleaseTEAM is a veteran-owned Atlassian Solution Provider offering software sales, consulting, support, staff augmentation, and team mentoring for the public and private sectors across the U.S. and Canada. We specialize in Atlassian software sales and license management, consulting, support, staff augmentation, and team mentoring, ensuring that your agency operates with efficiency, security, and compliance. Whether you need streamlined software procurement, license management solutions, expert system integration, or ongoing support and optimization, we tailor our solutions to meet your unique challenges. At ReleaseTEAM, we are committed to operational excellence. We work with organizations of all sizes—from startups to Fortune 500 enterprises—across a wide range of industries. Collaborating with ReleaseTEAM to modernize your organization can reduce the total cost of ownership, ensure your project's success, and improve your organization's ability to achieve its goals while keeping the entire system secure. Put ReleaseTEAM's expertise to work for you. Denver, CO | Framingham, MA | Toronto, ON www.releaseteam.com | info@releaseteam.com | 866-887-0489

BIPROGY株式会社は、デジタル・トランスフォーメーション（DX）に向けた最新アーキテクチャー、プロセス、ツールによりモダナイゼーションを推進するための統合サービスとして「AlesInfiny」を展開しております。 「AlesInfiny」はアプリケーション利用者視点での価値創出サイクルを素早く回し、お客様のビジネスを進化、成長へ導き、方針や施策に合わせて、最適なアーキテクチャ、プロセス、サービスメニューを組み合わせて、企業DXの可能性を切り拓きます。 Atlassianは「AlesInfiny」における標準開発基盤として提供しております。Atlassian製品間のシナジーを活かしながら、新規ビジネスの早期立ち上げのために、ビジネスの仮説検証を小さいサイクルで繰り返すことができる、アジャイル開発を支援するサービスとして「AXLab」を提供しております。 開発手法としてスクラムを採用し、アジャイル開発チームの立ち上げとプロセスのコーチング、開発技術のサポートとともに、Atlassian製品を提供いたします。お問い合わせ先：agile-info@biprogy.com

Vates is dedicated to software development, testing, QA and R&D Since 1991, we have been devoted to providing IT products and services to corporations and governments. From our headquarters in ARGENTINA, CHILE y ESTADOS UNIDOS, with offices in Cordoba, Buenos Aires, Santiago de Chile and EEUU, we have been providing global IT solutions to our international clients. Ten en cuenta que VATES se ha unido recientemente a la familia EPAM. Aprende más aquí: " EPAM expande su alcance en América Latina con la adquisición de Vates | Epam "

Perth based quality consultants. Interfuze works with you to provide custom solutions to business problems, leveraging Atlassian tools to provide rapid solutions alongside traditional use for IT service desks, project & team management, delivering to companies of all sizes, from large Enterprises to small businesses. Fully Western Australia based we have extensive experience in Server to Cloud migrations, Jira and JSM Customisations, Licensing, Training and Support services for the successful deployment and adoption of Atlassian collaboration tools. We have a strong focus on clients and quality with everyone in our company 'speaking' Atlassian. Combined we have decades of experience in working with Atlassian tools and helping teams benefit from them. This deep knowledge of Atlassian products, combined with our agile expertise and status as an Atlassian partner helps organisations to get the best value, use and return on investment of their Atlassian tools. Alongside Atlassian we specialise in full stack development, PowerApps Platform and Agile delivery, using these tools to supplement our Atlassian delivery if and when needed. If you need help with Atlassian or someone to support your implementation or migration please reach out, we'd love to speak to you.

Chez Teolia, nous vous accompagnons de la phase d'audit jusqu'au support, en passant évidemment par différentes étapes, vente de licences, implémentation, conseil et formation. Nous sommes bien plus que des experts outillages, nous sommes avant tout des experts de l'agilité, de l'agilité à l'échelle, d'ITIL, du DevOps ou encore de l'ITSM. Notre démarche : partir de l'ADN client, identifier les pain points ainsi que les attentes et mettre en œuvre le dispositif pour réussir une transformation.

No matter the size or complexity, FMX Solutions is excited to utilize our 15 years of experience in IT Service Management (ITSM) and Enterprise Service Management (ESM) to transform your IT. With clients throughout the United States and Canada in multiple unique industries, our consultants provide high-end solutions for almost any IT needs. We’re here to help you improve daily operations efficiency, reduce downtime, and lower IT-related costs. From implementation to managed services, FMX Solutions has your back. We will work with you every step of the way from the audit and implementation, all throughout day-to-day support to recommend the solutions that best meet your needs and help you and your business achieve your goals.

INNOOV株式会社（イノーブ）は、クラウドSaaSを活用した業務基盤の整備とビジネスプロセス改善を専門とするAtlassian Solution Partnerです。 Atlassian製品の導入・運用支援を核としながら、Intercom・Frontegg・Vantaなど厳選したクラウドプロダクトの国内正規代理店として、企業の「BizDevOps」実現を幅広くサポートしています。 [INNOOVのサービス] アトラシアン製品の導入計画から、ワークフロー・画面カスタマイズ、レポーティング、Atlassian Automation / ScriptRunnerによる自動化構築、継続的な運用改善まで一貫して対応します。Atlassian公認資格を持つエンジニアが担当し、リモートワークとニアショア開発拠点を活用したコストパフォーマンスの高いサービスを提供します。 [AI活用・Atlassian Rovoの導入支援] Atlassian RovoをはじめとするAI機能の導入・活用支援に積極的に取り組んでいます。社内ナレッジの検索・自動要約・AIエージェントによる作業支援など、チームの生産性を高める実践的な活用方法をご提案します。Anthropic Claudeの導入支援も手がけており、Rovoと組み合わせた全社的なAI活用基盤の構築が可能です。AI博覧会やAtlassian公式イベントでの登壇実績を持ち、最前線の知見をお客様にお届けします。 [Jira Service Management / ITSM支援] Jira Service Managementを活用したサービスデスク構築・ITSM改善支援に豊富な実績があります。株式会社フィリップス・ジャパン様では、メール・表計算・チャットに分散していた問い合わせ対応を、フォーム化と自動担当割り当て、Rovoによるナレッジ化を組み合わせ、5カ月で700名規模の問い合わせ対応の一元化を実現しています。※詳しくは導入事例よりご確認いただけます。 また、IT部門から全社横断のサービス管理まで対応し、インシデント・変更・サービスリクエスト管理の設計から運用定着まで伴走します。Fronteggを活用したID管理・認証基盤の整備により、サービスデスクへのアクセス制御やシングルサインオンなど、ITSM運用のセキュリティ強化も一気通貫でサポートします。 [品質管理・製造業向け導入支援] 精密機器・電子機器・自動車部品など製造業のお客様向けに、設計・開発・品質保証・生産管理など複数部門にまたがる業務プロセスの標準化を支援しています。Jira・Confluenceを活用した変更管理・不具合管理・是正処置（CAPA）ワークフローの構築、ISO文書管理、部門間のナレッジ共有基盤の整備により、トレーサビリティの確保と監査対応の効率化を実現します。海外拠点や協力会社との連携、既存の基幹システム（PLM/ERP）との統合ニーズにも対応可能です。i-PRO株式会社様のALM（アプリケーションライフサイクル管理）領域における導入・運用改善支援はその代表的な実績です。 ISO27001やSOC2などのセキュリティ認証取得・維持を目指す企業様には、コンプライアンス自動化プラットフォームVantaの導入も合わせて支援し、Jira・Confluence上の文書管理体制と統合した監査対応の効率化を実現します。 導入事例やサービス詳細はこちら：https://www.innoov.io/ja/home [Fin AIチャット・FAQ導入支援] Fin（旧Intercom）の国内正規代理店として、Intercomプラットフォームおよび Fin AIエージェントの導入・活用支援を行っています。カスタマーサポートの自動化・効率化を軸に、問い合わせ対応のAI化からオペレーター支援まで、導入設計・実装・運用改善を一括してサポートします。 [導入アプローチ] 製品機能の習得にとどまらず、概念・マインドセットの定着を含む運用改善を重視しています。BizDevOpsの視点からビジネス・開発・運用の三層を横断した改善設計を行い、IT部門への先行ワークショップを経て全社展開へ。継続的な改善サイクルの定着を支援します。認定資格保持者によるトレーニングも提供しており、未日本語化のコンテンツにも対応しています。 日本国内でAtlassian製品の導入支援会社・Gold Solution Partnerをお探しの企業様、Jira Service Managementの導入やITSM改善、製造業における品質管理DXにご関心のある企業様は、お気軽にINNOOVへご相談ください。組織のチームワーク強化とビジネス戦略の実現を伴走支援します。 詳細・お問い合わせはこちら：https://www.innoov.io/