We bring with us not information, but know-how. The knowledge that we leverage to understand your business and its environment and to develop solutions that give your business a winning edge. ?Each business is different, and we understand this. One size DOES NOT fit all. At Duco, we will go the distance to understand what YOUR business needs and develop custom solutions that help unleash the full potential of your business. ?Our story began not a long time ago (in 2018) with one entrepreneur?s vision to offer best in class services at an affordable cost and to get the job done on time, each time. We have grown since then as we've discovered that our commitment to excellence is deeply valued by our clients and the word has spread. Our team of experts are quality-focused, result-oriented and success-driven (yes! geeky too!) ?We simplify the IT landscape and offer a range of pragmatic solutions to decision-makers, providing them valuable insights that enable them to make decisions that allow their business to thrive.

We specialize in helping organizations unlock their full potential by solving operational and workflow challenges. We partner directly with your leadership and teams to turn complex goals into clear, actionable plans. Our focus is on the practical execution: we redesign how you work by reducing complexity in your processes, building smarter workflows, and creating robust systems. We do not just recommend ideas; we work alongside you to embed proven methods directly into your daily operation. This hands-on partnership delivers an outcome that operates efficiently in your environment, resulting in better performance, less friction, and sustainable business value.

Sword is a leader in data insights, digital transformation, and technology services with a substantial reputation in complex IT, business projects and mission-critical operations with over 3,500 Technology and digital specialists working in more than 50 countries to enable the growth of your organization in the digital age.

À propos Zen Networks accompagne les organisations dans la modernisation de leurs processus IT. nous sommes spécialisés dans la création de centres de services performants, adaptés aux exigences des grandes entreprises, du secteur public et des environnements critiques. Nous intervenons sur l’ensemble du cycle de transformation ITSM : • Déploiement complet de Jira, Jira Service Management, Confluence et autres outils de la suite Atlassian. • Design et optimisation de portails orientés expérience utilisateur, • Modélisation de workflows complexes métiers et IT, • Construction de catalogues de services avancés, • Mise en place de CMDB / Asset Management, • Automatisation des processus (SLA, escalades, approbations), • Intégrations profondes (IAM, supervision, monitoring, cloud, DevOps), • Tableaux de bord & reporting orientés gouvernance, • Support managé & amélioration continue pour garantir performance et adoption. Expertise ITSM / ESM Grâce à une forte expérience dans les environnements à grande échelle, Zen Networks aide ses clients à : • Réduire les délais de traitement et améliorer les SLA, • Structurer un Service Desk fiable, • Automatiser les activités répétitives pour réduire les risques, • Faciliter la collaboration entre les équipes IT, métiers et support client, • Professionnaliser les opérations via des pratiques ITIL/ITSM modernes, • Renforcer la qualité du service grâce à un pilotage basé données (KPIs, tableaux de bord). Nous maîtrisons particulièrement : • ITSM pour les équipes IT • ESM pour les équipes métiers (RH, Finance, Achats, Facilities, Projets…) • Customer Service Management (CSM) pour les équipes support client externes Services Atlassian proposés • Implémentation et configuration JSM/CSM • Migration Cloud de projets, instances et workflows complexes • Gouvernance & standardisation Atlassian • Support managé (L1–L2) et supervision continue • Automation & intégrations avancées (DevOps, Cloud, IAM, Monitoring…) • Confluence : bases de connaissances & documentation structurée • Jira Software : alignement ITSM–DevOps pour accélérer la résolution Notre valeur ajoutée pour les entreprises • Une expertise solide sur Jira Service Management / Customer Service Management, cœur de notre activité Atlassian. • Une capacité à mener des projets ITSM complets, de la conception à l’exploitation. • Une forte expérience dans les environnements multi-équipes, multisites et multiservices. • Une approche orientée résultats, adoption et performance opérationnelle.

Baufest

PMIS was founded in 2007 by seasoned consultants in Project Management and IT Service Management. We specialize in delivering Agile, PMO, DevOps, ITSM, ESM (Enterprise Service Management) solutions and services, leveraging the Atlassian Cloud System of Work. Our approach is underpinned by globally recognized frameworks, including AgilePM, Scrum, DevOps, ISO/IEC 20000, and ITIL (versions 3, 4, and 5), ensuring robust governance and operational excellence.

Combined 25+ years of experience architecting solutions based on the Atlassian platform. We are not only awesome technologists, we understand how technology can streamline business.

DATAGROUP Digital Solutions GmbH is part of DATAGROUP SE, one of Germany’s leading IT service providers. We specialize in Atlassian consulting, implementation, and managed services for enterprise customers across a wide range of industries. As an Atlassian Solution Partner, we support organizations in designing, implementing, and operating scalable Atlassian environments. Our expertise covers key enterprise use cases such as IT Service Management (ITSM), agile at scale, DevOps, and governance. With a strong focus on sustainability, long-term customer relationships, and reliable enterprise-grade operations, we help our customers maximize the value of the Atlassian platform while ensuring stability, compliance, and future readiness.

Decisive gives customers certainty on their journey to digital transformation. We do that by designing, building, and maintaining enterprise IT infrastructure and hybrid cloud, as well as managing and protecting data. We engage with customers through our hands-on approach, providing guidance and highly personalized service. Solutions-driven, we partner with the world?s leading providers of standards-based hardware, software, networking, security, and cloud products with one aim: to optimize processes and improve outcomes for medium and large enterprise. Our infrastructure and cloud specialists understand real-world business challenges and how to address those challenges with purpose-built solutions.

We are a business consultancy, specialising in digital customer experience strategy, technology and design. We are on a mission to engineer a future that is more adaptable, empowered, sustainable and inclusive. Through our Technology partners - Optimizely, Microsoft, Atlassian and Sitecore we help ambitious leaders transform their businesses through digital products and teams, driving measurable improvements to customer experience, digital maturity, and operational integration. Our accredited Atlassian consultant can enable organisations to get the very best out of the Atlassian technology stack. Jira Software, Jira Service Management, Confluence and Bitbucket are at the core of our business.

Burti specialises in implementing Atlassian stack for software companies to enjoy the benefits of an integrated Jira, Confluence and Bitbucket solution. Whether you prefer Scrum, Kanban or some other methodology - we can make Atlassian tools work for you. That being said - we love Atlassian tools so much that we think any company would benefit from using them. So we will gladly implement Jira and Confluence for any company providing services, tracking progress of some work items and collaborating to create content!