AtlasOptima Inc.
Jira Service Management usually starts as one shared project and works well, until a second team joins, then a third. Ownership blurs, request types multiply, SLA reporting stops being trustworthy, and automation starts affecting teams it was never meant to touch. Deciding what to separate and what to leave shared is the work. AtlasOptima is a Canadian Atlassian Gold Solution Partner and an Atlassian Cloud Migration and Service Management Specialized Partner in AMER. We work with mid-market and enterprise organizations across Canada and the United States, in regulated and unregulated environments alike, and we hold a SOC 2 Type 1 report for controls relevant to security. Jira Service Management and ITSM. One project or many, and where the boundary belongs. Service portal and request catalog design, front-office and back-office separation, queues and roles, SLA design where the timers match how work actually flows, approvals, Assets and CMDB foundations, knowledge management, automation ownership, incident and change processes, reporting, and Enterprise Service Management beyond IT. Atlassian Cloud migration. Readiness assessment, Data Center to Cloud planning, deciding what moves and what is rebuilt or archived, Marketplace app and integration review, identity and access, test migrations, validation, cutover planning, and post-migration stabilization. Atlassian licensing and ongoing operations. License management and renewal planning, user and product-tier reviews, Marketplace app rationalization, Jira and Confluence optimization, workflow automation, integrations, governance, training, and managed Atlassian support. Recent engagements include a Jira Service Management rebuild for a Canadian regulatory organization, a legacy Atlassian Server to Cloud migration covering 750-900 users and 95 Jira projects, and a ClickUp to Jira Cloud migration for a cloud services company. Case studies are on this profile. Most Atlassian work does not fail on the tooling. It fails on decisions nobody wrote down: • Which projects still matter, • Who owns a queue, • What an SLA is actually measuring. Those are answerable. Start with a scoping conversation, in your business hours.