Welcome to where exceptional IT service management begins! When it comes to Atlassian’s Jira Service Management (JSM), we know that simply deploying the tool isn’t enough. To truly transform service experiences, you need a partner who lives and breathes service management. With over 13 years of hands-on experience in enterprise service management, our team is fully equipped to design, implement, and optimise solutions that go beyond Jira Service Management’s standard capabilities. We are service management specialists with a single-minded dedication to making JSM work harder for you, supporting every stage of your ITSM and ESM journey. Our consultants are all JSM-accredited, ITIL-certified, and each brings years of expertise and multiple implementations under their belt. Unlike generalist partners who cover the full suite but lack depth in service management, our team lives and breathes ITSM and ESM. From robust implementations to continuous support and enablement, our solutions are crafted to transform your service experience from end to end. And while we are firmly rooted in JSM, our experience extends across other Atlassian products as well. This means we can integrate and optimise your entire Atlassian environment to create a unified system that improves collaboration, boosts operational efficiency, and supports business growth across departments like HR, Facilities, and Security. But don’t just take our word for it. We are happy to connect you with our customers so you can hear first hand how our solutions and 'can-do' approach have redefined their service delivery experiences. A proudly kiwi-owned and operated business, we combine local knowledge with global expertise - making us the IT service management partner of choice. • Specialised JSM, Asset Data Manager (ADM), and Enterprise Service Management (ESM) Solutions: Tailored design and delivery for Jira Service Management, asset management, and other enterprise service management modules to streamline operations and enhance IT and business service capabilities. • Optimised Workflows and Efficiency: Leveraging JSM’s flexibility to improve workflows, asset management, and overall operational performance. • Agile and Collaborative Delivery Methodology: Focused on collaboration, agility, and knowledge transfer to ensure seamless integration and sustainable solutions. • Long-Term Scalability: Ensuring that solutions are built to scale with your organisation’s growth and evolving needs. Let’s get started!

adesso ist einer der führenden IT-Dienstleister im deutschsprachigen Raum und konzentriert sich mit Beratung sowie individueller Softwareentwicklung auf die Kerngeschäftsprozesse von Unternehmen und öffentlichen Verwaltungen. Die Strategie von adesso beruht auf drei Säulen: einem umfassenden Branchen-Know-how der Mitarbeitenden, einer breiten Technologiekompetenz und erprobten Methoden bei der Umsetzung von Projekten mit Atlassian Produkten. Mit passgenauen Lösungen stärkt adesso die Wettbewerbsfähigkeit von Unternehmen und Organisationen in den Zielbranchen Versicherungen/Rückversicherungen, Banken und Finanzdienstleistung, Gesundheitswesen und Life Sciences, Energieversorgung, Öffentliche Verwaltung, Automotive und Fertigungsindustrie, Handel, Verkehrsbetriebe, Medien und Entertainment, Lotterie sowie Sport. adesso wurde 1997 in Dortmund gegründet und beschäftigt aktuell in der adesso Group über 10.300 Mitarbeiterinnen und Mitarbeiter (umgerechnet auf Vollzeitstellen/FTE), was mehr als 11.000 Mitarbeitenden nach Köpfen entspricht.

VIDSCOLA is a leading Enterprise Agile Transformation, Digital Enablement, DevSecOps, and Workforce Transformation partner serving organizations across the Middle East and Africa (MEA). Since 2011, VIDSCOLA has helped government entities, enterprises, telecoms, banks, and technology organizations accelerate Agile transformation, digital transformation, organizational change, enterprise agility, and operational excellence. Our end-to-end services cover Agile consulting, transformation strategy, organizational diagnostics, Agile coaching, leadership enablement, DevSecOps adoption, ITSM, enterprise tooling, capability development, and workforce upskilling. Headquartered in Dubai, with major operational offices in Egypt and Saudi Arabia, VIDSCOLA serves clients across the UAE, KSA, Egypt, Jordan, Kuwait, Oman, Libya, and the wider MENA region, enabling organizations to innovate faster, improve delivery performance, and build future-ready teams. VIDSCOLA at a Glance • Exclusive ICAgile Transformation Partner in MEA, delivering comprehensive Agile Transformation journeys including organizational diagnostics, transformation strategy, Agile coaching, framework implementation, change management, and sustainable execution support. • MENA’s only Atlassian Silver Solution Partner with Enterprise Strategy and Planning Specialization, providing Jira, Confluence, enterprise tooling, Agile PMO enablement, workflow automation, portfolio management, and enterprise-scale transformation solutions. • Trusted DevSecOps & ITSM Enablement Partner, delivering DevSecOps transformation, CI/CD adoption, engineering excellence programs, ITSM enablement, automation frameworks, technical coaching, and capability-building initiatives. • The Region’s Only Multi-Accredited Agile Learning Partner, authorized to deliver globally recognized certifications and professional training from ICAgile, Scrum Alliance, Kanban University, Scaled Agile (SAFe), and PMI, helping organizations develop Agile leaders, Scrum Masters, Product Owners, Agile Coaches, and high-performing teams. Through consulting, coaching, training, and technology enablement, VIDSCOLA empowers organizations to achieve business agility, digital transformation, Agile at Scale, DevSecOps excellence, organizational resilience, and sustainable business growth.

Alluvium is a leading provider of Atlassian solutions and services. Our expertise spans the full Atlassian suite including Jira Software, Jira Service Management (JSM), Jira Align, Jira Work Management, Confluence, Bitbucket, Opsgenie, and Bamboo. With offices and active operations in Africa (Nigeria and Kenya), the United States, and the United Kingdom, Alluvium combines global reach with local insight to serve clients across industries such as finance, technology, energy, and public service. Whether you’re adopting Atlassian tools for the first time or optimizing your existing environment, our certified experts are committed to helping your teams plan, build, and deliver better together. Our Expertise: License Management Benefits of Having Alluvium Manage Your Licenses: Optimized Costs Stress-Free Renewals Simplified Management Flexible Payment Options Expert Guidance Single Point of Contact We help you purchase new licenses, renew, or upgrade your current ones. Cloud Migration Services We expertly guide organizations through the transition, preserving critical data integrity while minimizing disruptions. Our team excels in handling complex data migrations saving money, time and energy with zero data loss. Implementation Services We streamline your workflows through expert JSM configuration, flawless system integration, and comprehensive knowledge base development. Our implementation services ensure a smooth transition, user adoption, and improved customer satisfaction. Consulting Services Our seasoned consultants provide expert guidance on optimizing your Atlassian environment. Through in-depth assessments and tailored recommendations, we help you maximize the value of your platform. Our expertise spans Agile methodologies, DevOps, and IT Service Management, enabling us to align your Atlassian tools with your strategic goals. Managed Services & Support Our team provides proactive monitoring, maintenance, and troubleshooting to ensure maximum uptime and performance. We also offer expert training to empower your users to maximize the capabilities of your Atlassian and AWS environment. Training We offer on-demand training, app specific workshop and comprehensive training programs empower your team with the skills to master Jira, JSM, Confluence. From admin expertise to user proficiency, we've got you covered.

アクセンチュアは、世界有数のプロフェッショナルサービス企業であり、世界をリードする企業がデジタルコアを構築し、運用を最適化し、収益成長を加速し、サービスを強化し、迅速かつ大規模に具体的な価値を創出するのを支援しています。当社は、約774,000人の従業員を擁し、120カ国以上のクライアントにサービスを提供する、才能とイノベーション主導の企業です。 テクノロジーは今日の変化の中核であり、私たちはエコシステムとの強力な関係により、その変化を推進する世界的リーダーの1つです。私たちは、クラウド、データ、AIにおけるテクノロジーとリーダーシップの強みを、比類のない業界経験、機能的な専門知識、グローバルなデリバリー能力と組み合わせています。ストラテジー&コンサルティング、テクノロジー、オペレーション、インダストリーX、ソングにわたる幅広いサービス、ソリューション、資産に加え、成功を共有する文化と360°の価値を創造するというコミットメントにより、クライアントが信頼され、永続的な関係を再構築し、構築するのを支援することができます。私たちは、クライアント、お互い、株主、パートナー、コミュニティのために創造する360°の価値によって成功を測ります。 Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Empowering futures, simplifying success Hinto®Group is an established company in the digital market that offers support and consultancy to all those looking to successfully face daily challenges. We help you to find the best way to achieve success, combining the strength of our skills with the potential of ideas, in search of innovative solutions. We are specialised in the implementation of IT and Enterprise Service Management solutions thanks to the skilful use of ITIL and ESM principles and Service Design methodologies, with the aim of customising your business processes. We offer specialist consultancy and operational support for the definition, implementation and management of the most suitable tools for the specific needs of your business. As Atlassian partners, we guarantee customised solutions to improve collaborative work and the efficiency of daily workflows.

At Sngular, we are Gold Partner in the US, Gold Partner in LATAM and Platinum Solution Partner in Europe, bringing expertise, innovation, and efficiency to every project. Being both ITSM and Cloud Specialized distinguishes us as a leading partner in EMEA. Additionally, we develop our own Apps and are a Silver Marketplace Vendor, with a focus on delivering innovative visual management solutions. Our differential value lies in our deep knowledge of methodologies and process frameworks, both traditional and Agile, which allows us to help you design the best workflows for your business. With 20 years of experience, we are familiar with a wide range of sectors and business models, enabling us to empathize with your challenges, difficulties, and goals. We are agile and quick in providing responses and solving problems. We help our clients achieve their goals with all our ingenuity and expertise. Our commitment to excellence is reflected in every project, offering agile solutions that generate successful and tangible results in record time. From process optimization to Process Mining and complex Cloud migrations, our team ensures work that is focused on the client's objectives and result-oriented. At Sngular, we not only implement solutions but also commit to providing realistic and transparent alternatives, ensuring a clear path to success. As a trusted partner, we are here to enhance your company and take it to the next level with the most cutting-edge and updated solutions in ITSM, ESM, PPM, Agile, DevOps, Product Management, and Work Management using Atlassian platform and based on Atlassian System of Work philosophy. Shall we take off? Trust The Process!

About Kapsu Partners Kapsu Partners is an advisory and delivery business that partners with our clients to deliver complex programs & project management best practice, deliver business optimisation outcomes, and provide data, analytics and AI solutions. Organisations are faced with several challenges in successfully executing on strategic priorities, transformations and critical projects - including lack of alignment, increasing complexity/silos and poor execution capability. Failing to bridge the gap between strategy and execution is resulting in objectives not being met and significant waste. Kapsu Partners has a holistic approach that combines our program delivery and commercial expertise with the power of Atlassian's platform to ensure your program's success. Our service offering includes: • Strategy and design including business diagnostics, vision and strategy development, operating model development and mapping the implementation roadmap • Project management and PMO services spanning planning, moblisation and implementation of complex programs • Project assurance and governance • Embedding of agile ways of working including sprint planning, goal setting, visual management and task management • Design, configuration, deployment and training of Atlassian products • Leveraging AI tools (including Atlassian's Rovo) to drive productivity and efficiency gains in the workplace • Business optimisation solutions to optimise business operations, processes, service management and operating model, with deep vertical expertise in finance operations, HR operations and contact centres

Mykad Consulting is a firm specializing in technology services, project management and Atlassian solutions. Known for delivering strategic initiatives, Mykad offers a comprehensive range of services, including experienced Atlassian expert, project managers, ITSM consultants, Business Analyst and Change management expertise. As a certified Atlassian partner, Mykad excels in implementing and optimizing tools like Jira, Confluence and Jira Service management. The firm also provides seamless license management and tailored local expertise, ensuring your organization’s success.

INNOOV株式会社（イノーブ）は、クラウドSaaSを活用した業務基盤の整備とビジネスプロセス改善を専門とするAtlassian Solution Partnerです。 Atlassian製品の導入・運用支援を核としながら、Intercom・Frontegg・Vantaなど厳選したクラウドプロダクトの国内正規代理店として、企業の「BizDevOps」実現を幅広くサポートしています。 [INNOOVのサービス] アトラシアン製品の導入計画から、ワークフロー・画面カスタマイズ、レポーティング、Atlassian Automation / ScriptRunnerによる自動化構築、継続的な運用改善まで一貫して対応します。Atlassian公認資格を持つエンジニアが担当し、リモートワークとニアショア開発拠点を活用したコストパフォーマンスの高いサービスを提供します。 [AI活用・Atlassian Rovoの導入支援] Atlassian RovoをはじめとするAI機能の導入・活用支援に積極的に取り組んでいます。社内ナレッジの検索・自動要約・AIエージェントによる作業支援など、チームの生産性を高める実践的な活用方法をご提案します。Anthropic Claudeの導入支援も手がけており、Rovoと組み合わせた全社的なAI活用基盤の構築が可能です。AI博覧会やAtlassian公式イベントでの登壇実績を持ち、最前線の知見をお客様にお届けします。 [Jira Service Management / ITSM支援] Jira Service Managementを活用したサービスデスク構築・ITSM改善支援に豊富な実績があります。株式会社フィリップス・ジャパン様では、メール・表計算・チャットに分散していた問い合わせ対応を、フォーム化と自動担当割り当て、Rovoによるナレッジ化を組み合わせ、5カ月で700名規模の問い合わせ対応の一元化を実現しています。※詳しくは導入事例よりご確認いただけます。 また、IT部門から全社横断のサービス管理まで対応し、インシデント・変更・サービスリクエスト管理の設計から運用定着まで伴走します。Fronteggを活用したID管理・認証基盤の整備により、サービスデスクへのアクセス制御やシングルサインオンなど、ITSM運用のセキュリティ強化も一気通貫でサポートします。 [品質管理・製造業向け導入支援] 精密機器・電子機器・自動車部品など製造業のお客様向けに、設計・開発・品質保証・生産管理など複数部門にまたがる業務プロセスの標準化を支援しています。Jira・Confluenceを活用した変更管理・不具合管理・是正処置（CAPA）ワークフローの構築、ISO文書管理、部門間のナレッジ共有基盤の整備により、トレーサビリティの確保と監査対応の効率化を実現します。海外拠点や協力会社との連携、既存の基幹システム（PLM/ERP）との統合ニーズにも対応可能です。i-PRO株式会社様のALM（アプリケーションライフサイクル管理）領域における導入・運用改善支援はその代表的な実績です。 ISO27001やSOC2などのセキュリティ認証取得・維持を目指す企業様には、コンプライアンス自動化プラットフォームVantaの導入も合わせて支援し、Jira・Confluence上の文書管理体制と統合した監査対応の効率化を実現します。 導入事例やサービス詳細はこちら：https://www.innoov.io/ja/home [Fin AIチャット・FAQ導入支援] Fin（旧Intercom）の国内正規代理店として、Intercomプラットフォームおよび Fin AIエージェントの導入・活用支援を行っています。カスタマーサポートの自動化・効率化を軸に、問い合わせ対応のAI化からオペレーター支援まで、導入設計・実装・運用改善を一括してサポートします。 [導入アプローチ] 製品機能の習得にとどまらず、概念・マインドセットの定着を含む運用改善を重視しています。BizDevOpsの視点からビジネス・開発・運用の三層を横断した改善設計を行い、IT部門への先行ワークショップを経て全社展開へ。継続的な改善サイクルの定着を支援します。認定資格保持者によるトレーニングも提供しており、未日本語化のコンテンツにも対応しています。 日本国内でAtlassian製品の導入支援会社・Gold Solution Partnerをお探しの企業様、Jira Service Managementの導入やITSM改善、製造業における品質管理DXにご関心のある企業様は、お気軽にINNOOVへご相談ください。組織のチームワーク強化とビジネス戦略の実現を伴走支援します。 詳細・お問い合わせはこちら：https://www.innoov.io/

SPK and Associates is a leading woman-owned Engineering & IT Services Company that serves product and software development teams. For more than 21 years, we have helped our customers harness technology to optimize engineering and attain their business goals. We understand the systems, processes, data and applications critical to successful product development, and dedicate ourselves to helping you build, test, and release your products faster and better. Our core expertise covers four functional areas: • Product Lifecycle Management (PLM, PDM, QMS,MCAD,ECAD) • Software Lifecycle Management (ALM, DevOps) • Cloud for Engineering (Infrastructure, Security) • Data Engineering and Analytics (ETL, Power BI, Tableau)