Jira Service Management mit Atlassian und Materna Als führender Beratungs- und Implementierungsdienstleister für Enterprise Service Management (ESM) gehört die Atlassian-Lösung Jira Service Management in unser ESM-Portfolio. Der Fokus von Jira Service Management liegt auf der abteilungsübergreifenden Zusammenarbeit, Produktzentrierung und den Wissensaustausch zwischen Teams. Atlassian zählt zu den führenden Anbietern von Enterprise Service Management (The Forrester Wave). Enterprise Service Management bietet eine ganzheitliche Lösung, indem es Prozesse standardisiert, automatisiert und für alle Abteilungen zugänglich macht. Dadurch werden Effizienz und Transparenz gesteigert, Kosten gesenkt sowie moderne digitale Services bereitgestellt, die den steigenden Anforderungen an Flexibilität und Qualität gerecht werden. Geschäftsprozesse lassen sich effizienter steuern und optimieren. Das “Atlassian System of Work” schafft die Grundlagen der Teamarbeit Die Philosophie der Lösung ist das „Atlassian System of Work“. Sie betont die Integration von Technologie- und Geschäftsteams, um den Fortschritt zu verbessern und die Wirkung von Teams zu maximieren. Atlassian bietet verschiedene leistungsstarke Tools, um funktionsübergreifende Teams innerhalb einer Organisation zusammenzubringen. So wird die Zusammenarbeit gestärkt und es werden bessere Produkte, Dienstleistungen und Lösungen für Kunden geschaffen. Atlassians Software für Agile & DevOps, IT-Service-Management und Arbeitsmanagement hilft Teams dabei, gemeinsame Aufgaben zu organisieren, zu besprechen und abzuschließen.

TechTime, a Gold Atlassian Solution Partner and Silver Marketplace Partner, excels in delivering unique solutions to enhance your Atlassian experience. Our services and apps, specifically designed for ITSM, PPMO, and Agile practices, focus on automating and streamlining everyday tasks across the Atlassian ecosystem. Consultancy: • Initial setup and ongoing support for Atlassian Cloud products for ITSM, PPMO, and Agile practices • Leadership through our Workshop service, an 8-hour session to gather community needs and develop project plans. • Setup of automations and workflows for an enhanced user experience. Migrations (DC/Server to Cloud): • Server instance assessments and cloud infrastructure planning. • Coordination with Marketplace vendors for migration pathways. • Out-of-hours migrations to minimize impact, including detailed RunBook creation and testing. Training: • Certified Atlassian Training Partner offering both in-person and virtual courses. • Customizable private courses using customer's Atlassian instances for lab work. • Support for attendees in completing Atlassian labs. Proactive Licence Management: • Management of Atlassian Cloud licences, avoiding lapses or compliance issues. • Flexible payment options (USD, AUD, NZD, EUR) through our New Zealand or Australian offices. • Guidance through renewal cycles, including proactive updates and impact assessments. Application Support for Atlassian Cloud: • Local, first-choice support for Atlassian Cloud customers. • Assistance across all Atlassian applications, including escalation of issues. • Annual Atlassian Training course for up to 10 users, provided by an Atlassian Certified Instructor (under specific support agreements). • Comprehensive guidance on Agile, Portfolio Management, Service, and Asset Management. • Maintenance of workflows, screens, boards, and project configurations. • Hosting and leading Atlassian User Groups. • Proactive licence management with monthly payment options and guidance on renewals. TechTime is dedicated to ensuring optimal use of Atlassian Cloud products, enabling your team to focus on core tasks while we handle the complexities of Atlassian Cloud licensing and support.

VIDSCOLA is the leading regional provider of end-to-end agile transformation services in the Middle East and Africa Region. At VIDSCOLA, we believe that the synergy between efficient processes, cutting-edge digital tools, and innovative work methodologies is key to unlocking true business value. Our holistic approach ensures that every aspect of our partner clients' operations works together seamlessly to drive growth and achieve exceptional results. Established in 2011, VIDSCOLA is now the go-to organization for comprehensive agile transformation services. From business discovery & processes assessment to transformation planning, to execution, VIDSCOLA consistently provides a fully-fledged set of agile and Atlassian tools services of the highest quality to its clients.

As an Atlassian Solution Partner, we promote cross-team and cross-company collaboration and knowledge management through the use of modern Atlassian tools and sophisticated communication processes. As an IT consultancy we design and implement tailored individual software and support complex projects from initiation to rollout and beyond. Our formula for success is our methodical, interdisciplinary approach combined with a healthy dose of pragmatism. We enjoy being challenged by our clients and providing them with innovative IT solutions.

At PractiProject, we're not just experts in Atlassian solutions; we're your partners in transforming how your teams collaborate and achieve peak efficiency. As an Atlassian Platinum Partner, we bring a wealth of experience and a track record of success to your organization. Our mission is to unlock the full potential of your Jira system, ensuring it's not just a tool, but a catalyst for unity and clarity across all your teams. Imagine having a system so finely tuned that it speaks the common language of your projects, where every team member, regardless of their role, has visibility into the progress and challenges of your projects. This is the reality we create with our proprietary jumpstart solution, offering ready-made reports that illuminate your path to success, enabling swift, informed decisions. But our value to you goes beyond just software optimization. We understand the importance of your investment. That's why we specialize in strategies that significantly reduce license costs, customizing these approaches to align perfectly with your unique environment and needs. This means you're not just saving money; you're investing in a solution sculpted to your specific requirements. Our team of developers stands ready to tailor and integrate any solution, ensuring it fits your needs like a glove. As an enterprise-grade partner, we cater to both mid-range and enterprise customers, promising and delivering top-notch service that adheres to the highest standards of quality and excellence. Choosing PractiProject means opting for a partner dedicated to your success. We're here to ensure that your investment in Atlassian solutions is maximized, transforming your operational efficiency and team productivity. With us, you're not just getting a service; you're gaining a partner committed to elevating your business to new heights. We have local presence in UAE and UK and ready to serve your needs 24x7

MESKRU – Atlassian expertise grounded in enterprise experience, delivered with start-up agility. We help organizations get more out of Atlassian – not just technically, but operationally. With our unique mix of enterprise experience and agile implementation, we build solutions that are scalable, structured, and adopted by real teams. Our Services • Strategic Atlassian Consulting: From Jira rollouts to ITSM and cloud strategy – we create clarity and direction. • Cloud Transformation & Enablement: End-to-end guidance: from readiness checks to onboarding and roll-out. • Service & Work Management: We design user-focused Atlassian setups that reduce friction and improve flow. • Training & Admin Support: Coaching and hands-on enablement that ensures long-term usability. Why MESKRU • Atlassian Solution Partner: Certified expertise with a roadmap toward specialization in cloud, ITSM & agile at scale. • Enterprise-ready, start-up smart: We simplify complexity with flexible, UX-driven solutions. • Proven track record: Trusted by leading enterprise clients across industries.

IGS Group (Australia) Pty Ltd ("IGS Australia"), a member of the Hong Kong-based Integrated Global Solutions Limited ("IGS Hong Kong"), specializes in delivering tailored IT Service Management ("ITSM") solutions and services to businesses across Australia. As an Atlassian Solution Partner, we help organizations design, implement and optimize ITSM strategies using industry-leading Atlassian software, including Jira Service Management, Customer Service Management, Confluence, Jira, Bitbucket, Rovo and more. While IGS Australia continues to grow with an established presence in Australia, we leverage 15+ years of ITSM expertise from IGS Hong Kong, which has successfully supported 300+ organizations across Hong Kong and the broader Asia-Pacific region. This strong foundation enables us to deliver scalable, high-performance ITSM solutions that enhance operational efficiency, drive business growth, and maximize return on investment. Our services include: Consulting Service: We provide expert consulting services to help organizations in Australia maximize the value of their Jira Service Management, Customer Service Management, Confluence, Jira, Bitbucket, Rovo and other Atlassian software. Whether you are implementing ITSM, optimizing team workflows, or integrating Atlassian with your existing tech stack, we tailor solutions to meet your unique business needs. License Management: Effective Atlassian license management is essential for cost control, compliance, and operational efficiency. At IGS Australia, we provide end-to-end license management services, including procurement, renewals, upgrades, and cost optimization - ensuring your organization gets the best value from your Atlassian investment. Implementation & Managed Services: IGS Australia provides comprehensive Atlassian implementation and managed services, ensuring your Atlassian tools are properly deployed, configured, and maintained to support seamless business operations. Cloud Migrations: Migrating to Atlassian Cloud unlocks enhanced scalability, security, and collaboration. However, a well-planned cloud migration strategy is essential to minimize risks and ensure a seamless transition. Our team specializes in migrating businesses from Atlassian Server or Data Center to Atlassian Cloud, handling everything from data assessment and migration planning to execution and post-migration optimization.

Con más de 24 años en TI, Itera es líder en estrategias de negocio, transformación digital y soluciones en la nube. Desde 2001, desarrollamos soluciones innovadoras que optimizan los servicios empresariales y las operaciones de TI. Como Atlassian Gold Solution Partner en LATAM desde 2020, Itera impulsa la transformación empresarial mediante la digitalización de procesos y la modernización de equipos con metodologías ágiles. Nos especializamos en Atlassian Cloud e ITSM, certificando nuestra experiencia en la implementación de soluciones en la nube y en la mejora de la gestión de servicios de TI. Nuestro soporte técnico y experiencia en implementaciones ágiles son incomparables. A través de nuestro “IT Institute”, ofrecemos capacitación a medida en español en productos Atlassian y coaching para certificaciones, mejorando la eficiencia en la gestión de proyectos. También promovemos prácticas ágiles como Scrum y SAFE, alineándonos con las mejores prácticas de gestión de servicios en ITIL. Itera apoya a las organizaciones en la orquestación de sus áreas de TI y negocio, así como en plataformas tecnológicas y servicios en la nube como AWS. Ofrecemos soluciones enfocadas en DevSecOps para fortalecer los procesos de entrega y control de calidad en el ciclo de vida del desarrollo de software, tanto On-Premise como Multi-Cloud. Nuestros servicios de consultoría incluyen: • Implementación: Instalación y configuración de soluciones de Atlassian. • Migración: Asistencia en la transición a la nube. • Despliegue: Soporte en el uso de herramientas. • Capacitación: Programas personalizados para mejorar habilidades. • Soporte: Operativo y configuraciones adicionales. Beneficios de trabajar con Itera: • Facturación en Moneda Local: Simplifica el proceso contable y ofrece beneficios fiscales. • Consultoría Personalizada: Asesoramiento ajustado a tus necesidades. • Capacitación Especializada: Formación diseñada para maximizar el uso de nuestras soluciones ITSM. • Optimización de Flujos: Mejora el aprovechamiento de tus herramientas. • Partner Especializado en ITSM y Cloud: Atención de primera clase por un equipo dedicado. Itera ha ayudado a muchas empresas latinoamericanas a alcanzar resultados exitosos mediante una colaboración eficiente, garantizando soluciones que conectan aplicaciones con prácticas estratégicas como SAFe® e ITIL.

VIDSCOLA is the region’s trusted partner for end-to-end enterprise agility, digital enablement, and transformation services. Since its establishment in 2011, VIDSCOLA has partnered with leading organizations across the Middle East and Africa to design and deliver comprehensive Agile transformation journeys. With a core focus on sustainable change, we support clients through end-to-end services: from discovery and diagnostics to enablement, execution, and tooling. Headquartered in Dubai, with two main operational offices in Egypt and KSA,and a solid footprint across Egypt, Saudi Arabia, United Arab Emirates, Jordan, Kuwait, Oman, Libya, and other countries across the MENA region, VIDSCOLA empowers forward-thinking enterprises across industries to lead with agility, innovate with purpose, and future-proof their workforce. VIDSCOLA at a Glance: • Exclusive ICAgile Transformation Partner in the Region, officially recognized for delivering holistic Agile Transformation journeys , from strategic discovery and organizational diagnostics, to training, coaching, framework deployment, and sustainable execution support. • With a strong track record in lean process design and enterprise reengineering, VIDSCOLA is the only MENA-based Atlassian Gold Solution Partner holding Enterprise Strategy and Planning Specialization, delivering enterprise-grade tooling, custom configurations, and seamless Jira and Confluence integration across scaled portfolios. • Trusted DevSecOps Enablement Partner, deploying world-class DevSecOps, ITSM, and automation enablement programs, with a strong record of uplifting delivery performance and technical agility through bootcamps, diagnostics, and on-ground coaching. • The Region’s Only Multi-Accredited Agile Learning Partner, delivering globally certified programs from ICAgile, Scrum Alliance, Kanban University, SAFe, and PMI - with full rights to accredit professionals across roles.

Itera, con más de 22 años en TI, es líder en estrategias de negocio, transformación digital y soluciones en la nube. Desde 2001, hemos diseñado soluciones innovadoras que mejoran los servicios empresariales y optimizan operaciones de TI. Como Atlassian Gold Solution Partner desde 2020 en LATAM, Itera acelera la transformación empresarial digitalizando procesos y modernizando equipos con metodologías ágiles. Contamos con especializaciones en Atlassian Cloud e ITSM, lo que certifica nuestra experiencia en implementar soluciones en la nube y mejorar la gestión de servicios de TI. Nuestro expertise técnico y soporte en implementaciones ágiles a escala son inigualables. • Soluciones orientadas a DevSecOps. Para el fortalecimiento de los procesos de entrega y control de calidad dentro del ciclo de vida de desarrollo de software. • Ofrecemos servicios para la gestión de calidad y automatización de pruebas al software. • Habilitar el Gobierno de Nube con la solución de Atlassian. Que permite ayudar a gestionar y controlar sus cargas de trabajo en las principales nubes cómo la de AWS. • Contamos con especialistas en Inteligencia Artificial Generativa, con los que podemos ayudar con el aprovechamiento y difusión del conocimiento de los equipos y las bases de conocimiento en Confluence. Servicios de Consultoría: • Implementación: Instalación, habilitación y configuración de las soluciones de Atlassian. • Despliegue: Habilitación y acompañamiento en el uso de las herramientas y su modelo de trabajo. • Capacitación y Certificación: Programas de entrenamiento personalizados para mejorar las habilidades de los equipos. • Soporte: Operativo y configuraciones adicionales, así como en la actualización de los productos. Beneficios clave de trabajar con Itera: 1. Facturación en Moneda Local: Simplifica tu proceso contable y disfruta de beneficios fiscales al tener facturación en moneda local, totalmente deducible de impuestos. 2. Consultoría Personalizada: Recibe asesoramiento específico para tu organización, ajustado a tus necesidades y objetivos particulares. 3. Capacitación Especializada: Mejora las habilidades de tu equipo con capacitación diseñada para maximizar el uso de nuestras soluciones ITSM. 4. Optimización de Flujos Actuales: Aprovecha al máximo tus herramientas con la optimización de procesos y flujos de trabajo actuales. 5. Partner Especializado en ITSM y Cloud: Itera cuenta con un equipo de expertos dedicados exclusivamente a ITSM y Cloud, asegurando atención y soporte de primera clase.

At Adaptavist, we help organisations remove friction, unlock value, and achieve exponential growth. Founded in 2005, we’re a global provider of transformative solutions and a trusted partner to Atlassian, AWS, monday.com, GitLab, and more. Our expert consultancy aligns strategy, platforms, and people to redefine how work is delivered and unlock innovation. As a leader in Atlassian consulting, we maximise the value of your Atlassian investment, ensuring enterprise-scale performance, agility, governance, and measurable ROI. We specialise in cloud, service management, work management, DevOps, agile, and AI. As the founding brand of The Adaptavist Group, we’re part of a global team of 1,000+ employees serving 22,000+ customers representing more than half of the Fortune 500. Our approach Wherever you are in your transformation journey, we work as your trusted advisor, getting to the heart of your challenges before designing solutions that deliver real impact. Our consulting expertise, managed services, technology partnerships, and integrations with powerful apps from across our Group uniquely position us to expand the value of your Atlassian platform. Key capabilities Cloud transformation: As a four-time winner of Atlassian Partner of the Year awards and an AWS Advanced Consulting Partner, we make cloud adoption a catalyst for better team collaboration. For those on the journey to Atlassian Cloud, FastShift Complete is your ultimate end-to-end transformation solution, making your shift to cloud the launchpad to long-term innovation. Service management: Our deep service management expertise and Atlassian Service Management capabilities ensure your teams operate on resilient, connected systems, empowering them to deliver seamless service across IT, operations, and customer support. Work management: Using tooling from Atlassian and monday.com, our AI-powered solutions charge productivity by helping you drive visibility, uncover purpose, and align on execution. DevOps: Accelerate innovation with our experts by standardising workflows, removing complexity, and shortening feedback cycles with DevOps, centring DevEx to build high-performing engineering ecosystems that scale. Agile transformation: Align strategy, platforms, and people with proven agile consulting and practices that drive performance and business outcomes. Our complete solutions also include licensing, training, trusted managed services, and apps supporting you to become a future-ready business.